top of page

South of Here Co. – Shop Policies

We’re a small, family-run shop in Burnet, Texas, and every piece we sell is made or curated with intention. Thank you for supporting handmade goods and real people.

Store Policies: Store Policies

Order Processing +
SHIPPING

📦 Order Processing & Shipping

  • Processing time:
    Most in-stock items ship within 1–3 business days.
    Custom or made-to-order items will note an estimated timeline on the product page.

  • Shipping carriers:
    We primarily ship via USPS and occasionally UPS.

  • Tracking:
    Once your order ships, you’ll receive a confirmation email with tracking information.

Once a package is scanned by the carrier, delivery timing is handled by them — but if something looks off, we’re always happy to help you troubleshoot.

🚚 Shipping Issues, Delays & Lost Packages

While we are not able to control carrier delays, weather issues, or scanning errors, we will never leave you hanging.

If your package:

  • Shows delivered but wasn’t received

  • Appears stuck in transit

  • Is damaged in transit

Please email us and we’ll help determine next steps as quickly as possible.

Store Policies: Text

PAYMENT

💳 Payment Policy

We accept major credit and debit cards through our secure checkout, as well as other payment methods displayed at checkout.

  • Payment timing:
    Payment is collected in full at the time an order is placed.

  • Sales tax:
    Applicable sales tax is calculated and collected at checkout in accordance with Texas state and local laws.

  • Pricing:
    All prices are listed in USD. Prices are subject to change without notice, but any changes will never affect orders already placed.

  • Failed or declined payments:
    If a payment is declined, the order will not be processed. Please verify your billing details or try a different payment method.

Subscriptions (Cowboy Club)

  • Subscription payments are billed automatically each month using the payment method on file.

  • If a subscription payment fails, we’ll attempt to rebill and notify you so you can update your information.

  • Subscriptions may be updated, or canceled through your account prior to the monthly billing cutoff.

We do not store full payment details — all transactions are processed securely by our payment provider.

Store Policies: Text

RETURNS & EXCHANGES

🔁 Returns & Exchanges

Because many of our items are handmade or custom, we keep returns simple and fair.

Eligible for return or exchange:

  • Unused, unworn items in original condition

  • Contact us within 7 days of delivery

Not eligible:

  • Custom or personalized items

  • Items showing signs of wear or use

  • Candles

If approved:

  • Buyer is responsible for return shipping

  • Original shipping costs are non-refundable

Once received and inspected, we’ll issue a refund or exchange promptly.

Store Policies: Text

ADDITIONAL POLICIES

🕯️ Candle Care & Safety

Our candles are hand-poured in small batches using quality ingredients.

For best results:

  • Trim wick to ¼" before each burn

  • Burn until wax melts evenly across the surface

  • Never leave a candle unattended

Improper candle care can affect performance and is not considered a defect.

​

🔔 Subscriptions (Cowboy Club)

  • Subscriptions ship the first week of each month

  • Free shipping on all subscription orders

  • You may update your address, billing info, or subscription details through your account

Need help changing, or managing your subscription?
Email us anytime — we’re real people and actually answer.

​

💬 Contact & Support

Questions, issues, or just want to say howdy!

📍 Shop: Burnet, Texas
🕰️ Hours: Wednesday–Saturday, 10am–5pm (unless noted)

We believe good customer service is part of good craftsmanship.

* For topical products- If a rash or any irritation starts please consult a doctor and stop using. External use only. Read ingredients and use as directed on bottle. Not responsible for injuries.

Store Policies: Text
bottom of page